Terms and Conditions of Business - and use of this site.
Please not that when you place an order with us via our website, or by any other means, you will be deemed to have accepted these terms and conditions.
The 17D Miniatures website is owned and operated by
R, L & T Dengate trading as "What Next"
"17D Miniatures" is a brand name under which we focus our miniature railway manufacturing business.
Our office and works address is:
17D Miniatures, Unit 13 Via Gellia Mills, Bonsall, Matlock, DE4 2AJ
If you need to contact us, please e-mail us at:
Or call customer services on
Making a contract with us:
By placing an order on this site or by any other means, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received your order, at which point a contract will exist between us.
In the event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this. In such circumstances, you will not receive an e-mail confirming acceptance of your order, and there will be no contract between us.
If the goods you order are not available, or there is and extended delay in manufacturing and/or despacthing the item(s)we will advise you of the estimated delay, and you will have the option to cancel your order, or wait until the item(s) is/are available.
Goods which are non-stock and/or are built to order:
Certain items, including all made-to-order Ready to Run Wagons, RTR chassis, locomotives and certain other bespoke items are subject to their own particular additional terms regarding payment and delivery/collection. These are as follows:
When ordering such custom made items where a lead time is involved, a minimum non-returnable deposit of 25% is required with order. An approximate completion date may be given, for guidance only. Despatch times for made-to-order work cannot be guaranteed. The balance will then be payable, and will be requested, when completion is imminent and, in all cases, before shipping. Balance must be paid within 14 days of notification that order is complete, whether or not the order is to be shipped or collected immediately. We reserve the right to make a charge for storage if we have to hold finished orders for more than 2 weeks, due to limited storage space.
How to place order:
You may place an order, either by using our online shopping cart system, which includes the facility to change quantities, delete items added to the cart in error, or to clear the cart completely. You may also place an order with us by email or telephone.
You do not becessarily have to pay for your order online at the time of placing it - we have off-line payment options which are detailed within the site. However, should you use one of the available on-line payment options, you will be protected by our cancelation policy and by the distance selling regulations which we will comply with, should you change your mind, or discover a problem after placing and/or paying for your order, or after receipt. (See below for more details).
NOTE: We do not store credit card details nor do we share customer details with any 3rd parties
Our online ordering system, as well as our user registration system, is operated over a secure SSL server connection. Also, we do not handle on-line payments directly through our site - such payments are handled securely by third party, reputable and well known service providers, although the specific service providers used may change from time to time.
Despatch / Lead times
Please read the following before placing an order. If you have any queries or concerns about despatch times please contact us for clarification before making your payment.
Due to the specialist and often bespoke nature of the work we do, especially in constructing wagons and locomotives, where many parts are made or assembled by hand, it is not possible to give definite delivery dates, although we will always endeavour to complete an order as quickly as possible.
For Online orders through our website, the availablity shown on product detail pages is an estimate for guidance only. Therefore if delivery time is critical to you please contact us before completing an on-line order.
Estimated availabiity is shown for each item in our online shop, on the product details page under the stock code. We will always endeavour to meet these times, but please bear in mind that sometimes delays can occur due to circumstances outside our control. If an extended delay occurs, we will contact you to discuss this. If delivery time is critical to you, please contact us to check current position before placing an order and making payment.
READY TO RUN WAGONS, LOCOMOTIVES AND BESPOKE ITEMS - NOT AVAILABLE TO ORDER THROUGH OUR ONLINE SHOP
For made-to-order items including ready to run wagons, locomotives and other bespoke items, we will advise an estimated lead time at the time of ordering as this can vary dependant upon current workload. Completion dates will not be guaranteed due to the hand-made and hand-assembled nature of much of our work. It is essential therefore that you contact us to discuss the likely lead time, options, alternative liveries etc before placing your order.
NOTE: For these made-to-order or bespoke items, we will require a non-refundable deposit of 25% of the total order value, with the balance being due before despatch of the order. We will advise when completion of your order is imminent and request payment at that stage, so that we can despatch you order with minimal delay once complete. In any case payment is required within 14 days of notification that your order is ready for despatch, even if you wish to delay delivery.
NB: Due to our limited storage space, we reserve the right to make an additional charge for storage, if we have to hold large items (wagons, chassis, locomotives etc) beyond 14 days from notification that the order is ready for despatch.
For Online purchases, delivery charges are calculated by the website software, based on the weight of items and the available options for shipping. Where more than one option and cost for shipping is available, you may view and select your preferred method at the checkout stage.
Delivery Methods: We generally use reputable carriers for delivery including UPS, UK Mail and Royal Mail.
We may occasionally arrange to deliver large items to you using our own transport, depending on distance and practicability.
If the goods are lost or damaged in transit, please let us know promptly, so that we can make a claim against the carriers.
Colection from Works: If convenient, you may arrange to call at our premises to collect your order.
For details on our estimated despatch and delivery lead times, please see the preceeding section above.
Cancellation and returns Policy
The following cancelation policy does not apply to the following goods, which are exempt from the right to cancel or return your order: Bespoke and items manufactured/built to order (eg wagons, chassis, locomotives and non standard laser cut or machined parts and items made to customer's specifications) except where subject to a manufacturing fault. In case of a manufacturing fault or damage during shipping, please contact us immediately to discuss a remedy.
Cancelation and refunds:
Consumers (ie not traders or businesses) have a right to cancel within seven days of their contract with us, or seven days of receipt of the goods (whichever is the longer).
Under the distance selling regulations, you can cancel your contract before delivery, and up to 7 working days after delivery. The definition of 'working day' excludes Saturdays, Sundays and public holidays. To do this, please e-mail us or write to us. We will refund your money, including the original postage charges within 30 days of receiving the returned goods. (Return postage/shipping costs will be the responsibility of the customer). You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future.
If you cancel after receiving the goods, you must return the goods to us at your own expense. NOTE: You are responsible for the risk of loss or damage when you return goods, so you should take out sufficientl insurance to cover their value during shipping/postage.
If you fail to return the goods, we will collect them, and we will charge you the direct cost of collection. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value.
Our cancellation/return policy or any warranty does not affect your legal rights.
If there is a problem with the goods, please contact us to discuss the matter further. If the goods are found to be faulty within a reasonable time after delivery, you may reject them and claim a full refund. If a fault is found later on, or if you delay in making a complaint, you may still be entitled to a repair or, if a repair cannot be done without causing you significant inconvenience, a replacement. If a replacement is not possible, you may be able to claim a part or full refund of your money. Where a problem is found to be a result of a manufacturing defect, we may re-imburse the cost of your returning the goods to us.
Overseas Orders / Returns With reference to the preceeding paragraphs relating to cancelation and faulty goods, in the event of cancellation or a problem with the goods, please note that we are not responsible for the cost of returning goods to us from overseas. You should also note that our business with you is governed under the Laws of England and Wales.
Special Notice - Riding / Driving Trucks - Use & Safety
Our riding trucks are designed for use by a single average build adult, and are provided with a braking system which is intended only to provide safe braking for the truck and driver. The driving truck and it's braking system should never be used as a substitute for proper locomotive and / or train braking systems.
In any event, the brakes must be applied gently, carefully and progressively with only the minimum effort required to bring the wagon to a safe stop, and to avoid either, locking the wheels causing a loss of braking action, or damage to the brake linkage and operating parts. In this respect attention should be drawn to the fact that the brake lever, being longer than, for example, a bicycle handlebar brake lever, requires a lower amount of effort to apply the brakes, and aggressive use could cause damage to, or a malfunction of, the braking system.
The purchaser and / or user should satisfy themselves that the product is suitable for their particular circumstances, and we will not be held liable for any accident of damages arising from incorrect use of the truck and it's braking system.
Changes to these terms:
These terms were last changed on 15th April 2015
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply to future orders.